Reference

Legal Terms That Govern Your Account

Using Naw PK means you agree to the terms set out here — covering account access, wallet use, and your rights as someone who holds an account with us.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount-holder rights explainedBangladesh-region terms
Naw PK Legal Terms That Govern Your Account
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Your Account Data

We collect only what we need to verify your identity and process transactions. Your name, mobile number, and payment wallet details — bKash, Nagad, or Rocket — are held securely and never sold to third parties.

Cookie Use

Cookies help us keep your session active and remember your deposit method preference. You can manage cookie settings from the preferences panel at any time; essential session cookies cannot be turned off.

Account Security

Every login triggers an OTP to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security section in your account dashboard and contact live chat.

Data Requests and Retention

You can request a copy of your account data or ask for deletion by contacting support. We retain transaction records for the period required by applicable law in your eligible region.

LEGAL CONTACT PATHS

Reach Us About Account or Legal Queries

Live Chat Open the chat window from any page on Naw PK. A support agent can walk you through account terms, verification holds, or access questions tied to your eligible region.
Email Support Send your query — account dispute, term clarification, or withdrawal question — to our support address. We respond in order of receipt, with legal queries flagged for priority handling.
Account Help Centre The Help Centre in your account dashboard covers common legal questions: how to request a data copy, how to flag a disputed transaction, and how to close your account formally.

Common Legal and Account Questions

Account access depends on your local law and eligible region. You are responsible for confirming that using the platform is lawful where you are located before you register.

We match every withdrawal request against the mobile wallet registered on your account. A mismatch triggers a verification hold; contact support with your account ID to resolve it quickly.

Yes. Send a data request through the Help Centre or via email support. We will compile your account and transaction records and deliver them within the period required by applicable law.

Submit a formal closure request through the Help Centre. Any verified balance will be returned to your registered Rocket, bKash, or Nagad wallet before the account is deactivated.

Disputes are first handled through our support channel. For unresolved matters, the applicable regulatory body for your eligible region applies. We do not make claims about specific jurisdictions here.

We notify registered account holders via the contact details on file when terms are updated. A notice period is given before changes take effect, and continued use counts as acceptance.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.