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What You Agree To When You Use Naw PK

These terms set out the rules that apply to your account on Naw PK — how it's created, how deposits and withdrawals work through bKash, Nagad, and Rocket, and what we both expect from each other.

Account Eligibility RulesPayment Terms: bKash, Nagad, RocketWithdrawal ConditionsAccount Suspension PolicyGoverning Rules & Disputes
Naw PK What You Agree To When You Use Naw PK
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a question about your account status, a specific transaction via bKash, Nagad, or Rocket, or a suspension notice, our support team handles those queries directly. Reach us through any of the channels below and include your account ID and the relevant transaction reference so we can look it up quickly.

Live Chat Available directly from your account dashboard. Start a chat, share your account ID, and we'll pick up the query — no hold music, no ticket queue.
Email Support Send your question to our support address with your registered mobile number and a brief summary. We aim to respond within one business day.
Help Centre The Help Centre covers common terms questions — account limits, wallet verification steps, and how the dispute process works. Check there first for quick answers.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Data Under These Terms

Naw PK takes a straightforward approach to account security. Your data stays tied to your registered mobile wallet — the same number you use for bKash, Nagad, or Rocket — and that link is part of how we verify identity during withdrawals. We do not share account details with third parties outside of what's required by payment processing. If you need to update your registered number or request a record of your account activity, contact support with your current details and we'll process it through the standard verification path.

Data Retention

We keep account records for as long as required to process transactions, handle disputes, and meet any applicable legal retention obligations in your region.

Account Verification

Identity is verified against your registered mobile wallet. Withdrawal requests must come from the same bKash, Nagad, or Rocket number used to deposit.

Access Requests

You can request a summary of your account data at any time. Submit the request through live chat or email with your registered number for verification.

Terms Updates

When we update these terms, the revised version is posted on this page with the effective date noted. Continued account use after that date means you accept the changes.

Common Questions About Our Terms

These are the questions we get most often about how our terms work in practice — from eligibility to what happens if your account is flagged. If your question isn't here, live chat is the fastest route to an answer.

You must be of legal age in your region and accessing the platform from an area where online account wagering is permitted under local law. Eligibility depends on your local regulations.

No. Each person may hold one account only. Multiple accounts from the same device or registered number will be flagged, and one or both may be suspended pending review.

Depending on the nature of the breach, we may restrict your account, suspend it temporarily, or close it permanently. We'll contact you via your registered number before taking action where possible.

Raise a dispute within 30 days of the transaction. Share your account ID, the transaction reference from your bKash or Nagad app, and a brief description of the issue via live chat or email.

We can update the terms at any time, but we flag material changes on your account dashboard. The updated version takes effect on the date posted. Continued use means acceptance.

Contact support through live chat or email with your registered mobile number. Any pending balance will be processed to your verified bKash, Nagad, or Rocket number before the account is closed.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.