What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and the payment method you choose to fund your wallet. If you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount so your account balance updates correctly
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and we can verify any disputes. We do not store your full mobile banking PIN or password; those stay inside your payment app. Beyond account registration, we collect device and session data — the browser or app version, your IP address, and pages you visit —
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to keep your session secure and to detect unusual login activity. Cookie data tracks your preferences, like your preferred language and lobby layout, so the experience carries over between sessions. We may share transaction-level data with payment processors only where it is needed to complete a
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deposit or withdrawal. We do not sell your personal data to third parties. Retention periods vary by data type: active account data is held while your account remains open; transaction records are kept for the period required under applicable financial compliance rules. If you close your
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account, you can request deletion of non-essential data through our support channel. Availability of our service and the scope of data processing depend on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.